Open Positions

As a Partnerships Manager for TrackShip, you will be responsible for identifying and establishing strategic partnerships to drive growth and revenue for our SaaS platform. You will work remotely to develop and maintain relationships with key partners and stakeholders.

Key Responsibilities:

• Identify and assess potential partnership opportunities
• Develop and negotiate partnership agreements
• Manage and grow existing partnerships
• Collaborate with cross-functional teams to ensure successful partnership integration and execution
• Analyze and report on the performance of partnerships
• Stay up-to-date with industry trends and developments

Qualifications

• Proven experience in partnership management or business development
• Strong networking and relationship-building skills
• Excellent communication and negotiation skills
• Ability to analyze and interpret data to inform partnership strategy
• Experience with CRM systems, preferably Intercom
• Good understanding of SaaS platforms and how they work
• Ability to work independently and manage time effectively
• Bachelor’s degree in a related field or equivalent work experience
• Previous experience in a remote work environment is a plus

What we offer:

• Competitive salary and benefits package
• A dynamic and fast-paced working environment
• The opportunity to work with a talented and passionate team
• The opportunity to grow and develop your career in the SaaS industry.
• A remote work environment

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As a React JS Developer for a SaaS platform, you will be responsible for building and maintaining user-facing features using the React JavaScript library. You will work closely with a cross-functional team of designers, product managers, and back-end developers to build and improve the company’s web-based products

Key Responsibilities:

• Develop new user-facing features using React JS
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Collaborate with other team members to design and launch new features
• Stay up-to-date with the latest trends and techniques in front-end development

Qualifications

• Strong understanding of JavaScript and the React JS library
• Experience with HTML,CSS, and front-end development frameworks such as Angular or Vue
• Experience with responsive design and cross-browser compatibility
• Proficiency with version control tools such as Git
• Good problem-solving skills and attention to detail
• Strong communication skills and ability to work well in a team environment
• Bachelor’s degree in computer science or a related field, or equivalent work experience.

What we offer:

• Competitive salary and benefits package
• A dynamic and fast-paced working environment
• The opportunity to work with a talented and passionate team
• The opportunity to grow and develop your career in the SaaS industry.
• A remote work environment

Apply Now

TrackShip is a leading Shipment Tracking & Customer Experience SaaS platform that helps ecommerce businesses optimize their shipping process and provide a superior customer experience. Our customer support team plays a vital role in helping customers with on-boarding. shipment tracking quality, solving issues with our eCommerce platforms or shipping carriers integrations.

Job Description:

As a Customer Support Specialist for TrackShip, you will be responsible for providing exceptional customer service and support to our clients via email. This position is a remote position and English is required. You will be the first point of contact for our customers, and you will be responsible for helping them with on-boarding, shipment tracking quality, and integration issues.

Key Responsibilities:

• Provide first-line customer support via chat (intercom) and email
• Assist customers with on- boarding and setup of the TrackShip on their store.
• Troubleshoot and resolve customer issues related to shipment tracking quality and integration with WooCommerce and Shopify
• Follow up with customers to ensure their issues are fully resolved
• Document customer interactions and update customer information in our CRM system (Intercom)
• Identify and escalate customer issues that require higher-level support
• Provide feedback to our product and development teams to improve the TrackShip platform (Canny, Slack,Clickup)

Qualifications

• 1-2 years of experience in customer support, preferably in the eCommerce or SaaS industry
• Strong verbal and written communication skills in English
• Excellent problem-solving and troubleshooting skills
• Strong organizational and time management skills
• Experience with customer service software and CRM systems (Intercom)
• Familiarity with WooCommerce and Shopify is a plus
• Strong attention to detail and ability to multitask

What we offer:

• Competitive salary and benefits package
• A dynamic and fast-paced working environment
• The opportunity to work with a talented and passionate team
• The opportunity to grow and develop your career in the SaaS industry.
• A remote work environment

If you’re passionate about providing exceptional customer service and have a proven track record of success in customer support, we want to from you! Join the TrackShip team and help us revolutionize the eCommerce shipping experience.

Apply Now