Keep Your Customers Informed with Shipping & Delivery Updates
Your customers are binge-watching their shipment status. Give them the updates they're looking for! Send automatic shipping and delivery updates by email or SMS, triggered directly from your store.
- 15-day free trial
- No credit card
- Cancel anytime
Key Capabilities
Every update, delivered automatically
Email Notifications
Send automatic transactional emails directly from your store for every shipment milestone in transit, out for delivery, delivered, and failed delivery.
SMS Updates
Reach customers where they are with SMS delivery updates. Communicate shipment progress, estimated delivery times, and delivery confirmations via text message.
Customizable Templates
Full control over notification timing, content, and branding. Select which events trigger notifications and customize the email templates to match your brand voice.
Late Shipment Notifications
Get notified as a store admin when a shipment is running late. Detect delayed orders before your customers do so your team can take action, investigate with the carrier, and resolve issues proactively.
Emails Sent From Your Store
All shipment status notifications are sent directly from your store, the same as your standard transactional emails. Your customers see your brand, not a third-party tracking service.
- Notifications sent from your own store domain
- Consistent with your existing transactional email style
- Branded with your logo, colors, and tone of voice
- Increases customer trust and repeat purchase rate
Reach Customers at Every Touchpoint
Improve the customer experience along the entire shipping journey. Timely, accurate updates build trust and loyalty and dramatically reduce "where is my order?" support tickets.
- Trigger notifications on: Shipped, In Transit, Out for Delivery, Delivered
- Alert customers proactively on delays and exceptions
- Reduce support tickets by up to 80%
- Higher customer satisfaction and NPS scores
